Terms and Conditions

These terms and conditions apply to Driveway solutions users and regulate the provision of FASTag facility provided by IDFC FIRST BANK ("IDFC FIRST BANK" or “Bank’’)through Driveway solutions

1. Applicability of Terms

The tag member shall be deemed to have unconditionally agreed to and accepted these terms and conditions by submitting the application for the tag or by performing a transaction or by accepting the Tag, in the form and manner prescribed by the bank from time to time.

2. Issuance of Tags

Driveway solutions may issue a Tag to a customer on the request of the customer and pursuant to the customer making an Applications for the Tag and agreeing to the applicable terms and conditions in the form and manner prescribed by the Bank in this regard. The Bank shall maintain records of these Applications and other Transactions in such manner as may be deemed suitable by the Bank .The Tag is not transferable and may only be used with respect to the vehicle on which the Tag has been affixed by the authorized representative.

At the time of making the Application for issuance of the Tag, the Tag member shall be required to pay a minimum amount of Rs.100/-(Rupees one hundred only) or such other amount as may be applicable for time to time towards Tag fee + the security deposit as per type of vehicle and maximum amount of Rs. 1,00,000/-(Rupees One Lakh Only ) or such other limit as be specified by the Bank subject to internal and applicable regulatory and statutory guidelines .The Tag neither be reloaded (subsequent cash loads) thereafter nor such initial loaded funds be accessed by the Tag member until the Bank has activated the Bank.The Tag can be reloaded to post activation of the Tag subject to a maximum tag balance of Rs.1,00,000/-(One Lakh ).The limit on upload through cash on Tag will be restricted to Rs.5,000/-per transaction .The Tag holder shall be able to use the Tag only to the extent of the amount available on the Tag account at any given point of time..The Tag shall be activated subject to approval of the application by the Bank and a minimum amount of Rs.100/-being loaded on the Tag by the Tag member ,Such funds shall be loaded on the Tag after deduction of the applicable charges / fees etc… payable by the Tag member to the Bank for availing the Tag. The Tag holder shall be bound to comply with these Terms and conditions and all policies stipulated by the Bank from time to time in relation to the Tag.The Bank may, at its sole discretion, refuse to accept the Application and to issue the Tag to the Tag member.

3. Features of Tag

The Tag may be used for the purpose of making applicable toll payments(as may be required by the relevant authorities)at participating Toll plazas on the Highway through the Electronic Toll collection lane provided at such toll plazas.The Tag members may load and reload the Tag at FASTag through Driveway Solutions App or Web Portal or any enrolment centers subject to verification of their identity and any other mandatory requirements as prescribed by the Bank from time to time and /or using the payment gateway available to the Tag members after they login to Tag Website using the User ID and password provided to them Funds loaded on a Tag after activation by the Bank are immediately available for the Tag member to use.

4. Lost or Stolen Tags

If the Tag is lost or stolen, the Tag member must file a report with the local police and should be able to produce a copy of the police report upon request by the bank.The tag member must immediately report the loss/theft over the telephone to the customer care and /or lodge a complaint with a Kiosk.

5. Surrender/Replacement of Tags

The Tag issued to the Tag Member shall remain the property of the Bank and shall be surrendered to Bank, on request. The Tag Member shall be responsible for returning the Tags to the Bank for cancellation in the event the services are no longer required by the Tag Member or if the services are withdrawn by the Bank for any reason whatsoever. In case of loss of the Tag, the Tag may be blocked by the Tag Member by calling up the customer care at …….(Toll Free) & furnishing the required information for blocking the card and as more specifically provided for under clause titled as “lost or stolen cards” Once a Tag is reported as lost or stolen the Tag cannot be used again, even if found subsequently.The Tag member declares that if a Tag is reported as lost or stolen or damaged or stolen,if found subsequently it shall be the responsibility of the Tag Member to return such Tag to the Bank.Similarly,in case a Tag is damaged,it shall be the responsibility of the Tag Member to return the damaged Tag to the Bank to enable closure of the Tag account. In the event death of the Tag Member, the Bank shall cancel the Tag upon being informed of the same.The legal heirs of the Tag member can recover the balance amount available on the Tag as per the Bank's policy/process.

6. Expiration and Termination

The Tag is valid upto a period of five years from the date of issuance of the Tag.The Bank may, at any time, with or without notice, at its absolute discretion, terminate the Tag. In case the Tag account remains unused for a period of six months with a negative balance amount, the Tag account will be closed with prior intimation to the Tag Member and the corresponding Tag shall not be accepted at any Toll plazas for the purpose of payment of Toll.

7. Usage Guidelines

The said Tag is valid only in India and only with respect to payments required to be made in Indian Rupee(INR).The Tag member shall at all times ensure that the Tag is kept at a safe place and shall under no circumstances whatsoever allow the Tag to be used by any other individual.The Tag member shall be responsible for all facilities granted by the Bank and for all related charges and shall act in good faith in relation to all dealings with the Tag and the Bank.

The Tag Member is responsible for all tranasctions initiated by use of the Tag, except as otherwise set forth herein.Each time the Tag member uses the Tag at a participating Toll plaza, he authorizes the Bank to reduces the funds available in the Tag account by the amount of Transaction.The Tag member is not allowed to exceed the available amount in the Tag account through an individual Transaction or a series of Transactions.Neverthelessif a transaction exceeds the balance of the funds available in the Tag account, the Tag member shall remain fully liable to the Bank for the amount of the Transaction.

8. Closure

The Tag Member may at any point of time, request for closure of the Tag account by visiting any Kiosk and submitting such documents as may be required by the Bank policy/process in this regard.The Tag member shall also be required to return the Tag to authorized Bank personnel.Thereafter, the balance amount (if any) remaining in the related Tag account would be returned to the Tag Member in his bank account only within 15 days from the date of the request for closure having been placed.

9. Refund Policy

FASTag security Deposit is refundable.Once the Tag surrendered back to any of the IDFC FIRST BANK branches, along with the account holders proof and bank account details, the security deposit will be transferred by the Bank to the given account.FASTag issuance fee is non refundable.